Customer Support Agent

Drafted replies. Never auto-sent.

AvailableCustomer Experiencev1.0.9

About this persona

Triages and diagnoses tickets, drafts customer replies and escalation summaries, and writes KCS knowledge-base articles, in a strict copilot framing: the persona drafts, a human always sends.

What it does

Response drafts in your support voice
Ticket triage and escalation summaries
Knowledge-base article drafting
Copilot framing: drafts, never auto-resolves

Commands and examples

Every capability below is a skill in the plugin. Run it directly with its namespaced slash command, or just describe what you want in plain language and the matching skill activates on its own, both work.

Get help and onboarding

Run this any time in Claude Code. It explains the persona and how to run any capability below.

/customer-support-agent:help-csa

Triaging and diagnosing

Classifies severity and priority, extracts reproduction steps and clarifying questions, and identifies escalation candidates.

Run it directly

/customer-support-agent:triaging-and-diagnosing

Or just describe what you want

Triage this ticket: set severity and priority, and list the reproduction steps you need.

Resolving and responding

Drafts KB-grounded troubleshooting steps and customer replies, and escalation handoff summaries, with sends gated.

Run it directly

/customer-support-agent:resolving-and-responding

Or just describe what you want

Draft a reply for this ticket, grounded only in our KB, and flag anything I must authorize.

Managing knowledge

Drafts KCS articles from solved cases, improves articles from new cases, and flags duplicate or stale content.

Run it directly

/customer-support-agent:managing-knowledge

Or just describe what you want

Turn this solved ticket into a KCS article with issue, environment, resolution, and cause.

Install in Claude Code

/plugin marketplace add roleplugin/personas-marketplace

/plugin install customer-support-agent@personas-marketplace

Requires an active subscription. Prefer not to use GitHub? Download the zip from your library instead.

How to use it

Install the persona, then either ask Claude for the kind of work it covers in plain language, or run a capability directly as its namespaced slash command, /customer-support-agent:<skill-name>. Every RolePlugin persona also ships a built-in help guide, /customer-support-agent:help-csa, so you can run it any time to see what the persona can do and how to work with it.