Account & billing FAQ
Subscription, seats, invoices, and cancelling questions.
How do I see my current plan and status?
Sign in and go to your account page. It shows your plan, status, and, on Team plans, seat usage.
What's the difference between Individual and Team?
Individual is one person with full access to the Available roster. Team is seat-based, with a minimum of 5 seats, and every seat gets the same access. See Plans & seats.
Can I add or remove seats on a Team plan?
Yes, from your account page or the Polar portal linked from it. You cannot go below the 5-seat minimum.
Can I reassign a seat to someone else?
Yes. Free up the seat from the person who no longer needs it and assign it to the new person; no new purchase is required if your total seat count already covers it.
Where do I find invoices or receipts?
Your account page lists recent invoices with date, amount, and paid status, each issued by Polar.
How do I change my payment method?
In the Polar customer portal, linked from your account page. RolePlugin's own systems never see your card details.
How do I cancel?
From your account page or the Polar portal. Cancelling stops future renewals; you keep access through the end of your current billing period, see Cancelling.
If I cancel, do I lose personas I already installed?
Files already on disk, from a download or from a marketplace install, are not deleted automatically. What stops is updates and new installs once your access period ends: marketplace access is revoked, and new downloads are no longer available.
Can I resubscribe after cancelling?
Yes. Access is restored the same way it was granted originally, marketplace access returns and your library becomes downloadable again.